Community Challenge – Offline

So this week was full of challenges both for myself and for my community.

We had two unexpected and two planned downtimes this week. That’s much more than usual, so the challenge for me was simply disseminating information as fast and as broadly as possible.  The challenge for our players was to be patient while we rushed around like crazy trying to fix it.

Social media is obviously the go-to resource when not only my game, but my website, are offline, but that has its own inherent problems too since the bulk of my players are underage for using those mediums.

So what do I do? Well I do have the option of our emergency game launcher page that contains the twitter feed – oh no wait, when the web site is down, I can’t switch to that, so that’s out. I can post – oh no wait, forums are down too, can’t do that. Huzzah! Fansites! Well my fansites beat me to the punch on posting the outage so that’s taken care of – and while I’ve done all I can, there’s still a flood of unhappy players who are confused that they’re unable to log in. Thankfully the outages where short (20 – 30 mins each) so in many cases they went unnoticed.

So in short, my challenge this week was not being able to communicate with the players when both the game and web were offline. I may revisit the error message that appears when the web is down and see if the Twitter feed can appear there, at least it can be read by all and updated remotely.

Anyone have any other ideas?

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Posted 3 February 2012 by KSamwell in category "Community